Privacy Policy

1. Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

Name, email address, and phone number
Business name and address
Project location and site details
Service preferences and requirements
Payment and billing information
Communication history and service requests

Technical Information

We automatically collect certain technical information when you visit our website:

IP address and location data
Browser type and version
Device information and operating system
Website usage patterns and analytics
Cookies and similar tracking technologies

Service-Related Information

For our mobile office installation services, we may collect:

Site survey information and photos
Installation specifications and requirements
Equipment serial numbers and maintenance records
Service completion reports and customer feedback

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

Processing and fulfilling your service requests
Scheduling installations and maintenance
Providing customer support and technical assistance
Managing billing and payment processing

Business Operations

Improving our services and developing new offerings
Conducting market research and analysis
Maintaining safety and security standards
Complying with legal and regulatory requirements

Communication

Sending service updates and notifications
Providing maintenance reminders and safety alerts
Sharing company news and promotional offers (with consent)
Responding to inquiries and support requests

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including equipment suppliers, transportation companies, and payment processors. These partners are bound by confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, such as:

Responding to legal processes and court orders
Cooperating with law enforcement investigations
Protecting our rights and property
Ensuring safety and preventing fraud

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

SSL encryption for data transmission
Secure servers with firewall protection
Regular security audits and vulnerability assessments
Multi-factor authentication for employee access

Physical Security

Restricted access to facilities and equipment
Secure storage of physical documents
Employee background checks and security training
Incident response and breach notification procedures

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

                    Access and Control
                    Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured format
Objection: Object to certain processing activities

                

Marketing Communications

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly at the information below
Updating your preferences in your account settings

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services and support
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain safety and security records

Customer service records are typically retained for 7 years, while marketing data is retained for 3 years unless you request earlier deletion.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Current Third-Party Integrations

Google Analytics for website analytics
Payment processors for secure transactions
Email service providers for communications
Cloud storage providers for data backup

9. Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting a notice on our website
Sending an email to registered users
Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated policy.

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